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Make your own manager
 Mark Woolley is twice winner of
Business Manager of the Year.
Each month, he holds a management
session for his key team members,
to create successful managers in
his salons. Here, he shares
his key tips:
Financial planning
Create a mock-up salon with a profit and loss, and set your manager projects, such as running stock control, balancing the local advertising budget or working out customer statistics. This should be a very focused project that helps them think the way a manager would.
Local marketing
Ask your trainee manager how they would go about selling the services of the salon to local businesses and press. Consider everything from business link ups, advertising, editorial, competitions, how to network and how to promote the USP of the salon. This can be very challenging for them, as it’s an area they won't necessarily have come across before.
Appraisals
Your trainee will have experience of one-to-one appraisals, but not of actually hosting them. Role play is essential to this project and really helps to open up the necessary people skills required to manage a team.
Sharing
Sharing is fundamentally what management is all about. Sharing knowledge, experience, skills and passion is an essential factor in
all successful salons. Getting your trainee managers to open up, encourage others to feel excited about their careers and discuss ideas through role play or by creating pretend situations is an ideal project.
Team communication
Communication is integral to staff happiness, and a good manager keeps the team abreast of what is happening. You need to encourage your trainees to co-host and coordinate a number of structured meetings each month, to keep the communication flowing, such as daily chats with key team members, weekly team meetings, one-to-ones, monthly seminars or quarterly creative focuses. 
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