Enlightening...

Renowned retail guru, Jon MacLeod, owner of the uber successful salon group, Paterson SA, talked about the new consumer and how, while she may still slot into your key demographic, her spending patterns have shifted and she’s now ‘buying smarter’.

Profound...

Salon expert, educator, motivational speaker… Our keynote speaker, Jeff Saylor, is highly respected for his ability to help transform and improve salon business. Having flown in from LA especially for SALON SMART, Jeff’s eye-opening and highly entertaining Client Confessions UK session – showcasing honest client feedback from the streets of Edinburgh and London – gave delegates a unique insight into some of the consumer’s best and worst salon experiences.

Extraordinary...

Cutting Room Creative owners, Charles and Karen Dodds, revealed the highs, lows, struggles and successes of their incredible journey to the top. There was talk of shoestring refit budgets, hardcore training programmes, a move into – then out of – beauty, massive expansion gambles, and the dynamic duo's hot new salon project in the centre of Leeds. Frank and honest, we loved it!