1. People skills What you need to know

People skills: What you need to know Dealing with the technical side of a salon is easy - it's what you've been trained for years to do. Dealing with people and their emotions and personalities ...

2. Be assertive

Assertiveness in the workplace Assertiveness is an essential skill in the modern salon, but there’s a trick to getting it right. Business coaches Amanda Baines and Nick Siddle business c...

3. Be a people manager

Be a people manager Salon Smart People Expert Julie Eldrett says having pride and paying attention to the smaller details will help build a stronger team. To me people and pride are th...

4. Keep them loyal

Keep them loyal We all know that customer loyalty is hard won, but there are some tricks to keeping them coming back for more. L'Oréal Professionnel has the answers. ...

5. The importance of self esteem

The importance of self esteem To be a good hairdresser it’s not enough to be technically strong – we also need to have plenty of self esteem! People Expert Julie Eldrett has devised ...