Susie Santiago, the founder of Santi, is a highly acclaimed business mentor, inspirational coach, speaker, and presenter of the Santi Leadership Programme. Susie has over 15 years in the health, beauty and spa industry, as general manager at Harrods Hair and Beauty Salon, an executive search and recruitment consultant in the health, leisure and beauty sectors, and the opening consultant to many award winning spa and salons. Susie is passionate about retail, and is quietly sharing her commitment for delivering exceptional operational consistency and exquisite client care with everyone she meets!